A Map is Only Useful if You Know Where You Are!
You audit your performance for several reasons:
- To set benchmarks on which to assess later performance
- To determine if you are meeting past goals
- To determine if you actually are where you think you are
- To see if you meet established standards or criteria
Metrics are wonderful - if you are measuring the right things. Even if you have a map and are clear you want to go to Philadelphia, if you don't know where you are the map is useless, The journey is quite different if you are in New Mexico as opposed to Michigan. Knowing where you are is the first step taken before any significant change.
Dr. W. Edwards Deming developed the Red Bead exercise to show that making slight changes based on the immediate past experience will eventually produce results that are so far off the desired criteria it is laughable - unless you fired people and wasted money to get there. Understanding what the system normally produces is key to producing effective results and to realistic change. Auditing enables you to see what the system is actually doing, generating information that enables you to see if the changes you make are moving in the right direction - or not. This not only saves time and money, but you learn how to make your work processes better, not just different.
Measurement is wonderful - that's why we work to tie your assessment results to a customized Balance Scorecard, but you need to measure the right things! We don't audit in a vacuum - we audit toward your strategic goals, and you should too! If that is case then, after the auditing process, tying your goals to your strategy might be one of your core implementation issues. Our foundational auditing question is: How tightly are your processes and procedures tied to your strategic needs?
Our auditing process sets you up to achieve our certifications or to move to the next level of certification. Knowing where you ARE means that you will know how to get where you are going. If you don't have a strategic plan - visit this page to learn how to get one.
Call or Contact us NOW to get started!